Wallet and recharge

Slovio is prepaid: every message and call minute is paid from your wallet. To add money, open the account menu → Subscription & wallet, enter an amount in Wallet balance, select Add and pay at checkout.

#Add money to your wallet

1. Open the account menu (your avatar, bottom left) → Subscription & wallet.

2. In Wallet balance, type an amount in whole rupees, or pick +₹5,000, +₹10,000 or +₹20,000.

3. Select Add and pay in the checkout.

   

4. You see Payment Successful with "The amount will be added to your wallet shortly."

A larger amount shows "Amount cannot exceed 10,00,000 per recharge". Split it into more than one recharge.

#What a recharge costs

Your wallet is credited with the amount you choose. At checkout you also pay:

• GST at 18% on the amount, and
• a 2% payment convenience fee on the amount plus GST.

The total is rounded to whole rupees.

#Worked example

You add ₹10,000:

Your wallet balance goes up by ₹10,000.

#If you see "Payment gateway not configured"

"Payment gateway not configured. Please contact your admin." means online payments have not been set up for your account by the business that provides your Slovio account (your reseller or admin). You cannot fix this yourself. Contact them to switch on payments, or ask them to recharge your wallet. You may instead see "Contact Admin to Enable Payment Gateway", which means the same thing.

#See where the money went

Subscription & wallet has these tabs:

A spend summary per channel is shown on the same page.

#Low-balance warning

When your balance will last less than about 3 days at your recent pace, the wallet shows "At your recent pace this balance lasts about N days." The pace uses the spend period selected on the page (30 days by default).

#When the wallet is empty

• Messages fail with Insufficient balance. Nothing is sent and nothing is charged.
• Calls cannot start: "Insufficient balance to start the call".
• A plan purchase from the wallet shows the amount required and the amount available.

Incoming messages keep arriving in the Inbox. Recharge and sending resumes.

#Common questions

#What is the smallest amount I can add?

₹2. The field takes whole rupees only.

#Is GST charged on the recharge?

Yes. You pay 18% GST on the amount plus a 2% payment fee. Your wallet is credited with the amount you typed, before GST and fee.

#Why does it say Payment gateway not configured?

The business that provides your account has not set up online payments yet. Contact them; you cannot switch it on yourself.

#Do I get an invoice for a recharge?

Recharges are listed under Orders. The Invoices tab holds plan and AI usage invoices.

#What happens to incoming messages at zero balance?

They keep arriving in the Inbox. Only outbound messages and calls stop until you recharge.