What is an AI chatbot for business and how does it work?
An AI chatbot for business answers customer questions automatically and hands over to a person when it cannot resolve them. Slovio AI Agents run on WhatsApp, Instagram, Messenger, Telegram, RCS and web chat, learn from your own documents and product catalogue, qualify leads, book appointments, and pass the conversation to your Team Inbox with the full transcript when a human should take over.
Can I build a WhatsApp AI chatbot without coding?
Yes. In Slovio you build a WhatsApp AI chatbot from a template or from scratch without writing code: add your website, documents and FAQs, choose the skills the agent may use, and connect your WhatsApp Business API number. The same agent can also answer on Instagram, Messenger, Telegram, RCS and web chat, and hands conversations to your team in the Team Inbox.
How do I train an AI agent on my own FAQs and documents?
You add your website, documents and FAQs to the agent’s knowledge base in Slovio. The agent uses that content to answer customer questions, so its replies reflect your own policies, prices and product details. When your content changes, you update the knowledge base. You can also start from a Slovio agent template and add your own knowledge to it.
Will the AI agent hand over to a human?
Yes. A Slovio AI agent hands the conversation to a person in the Slovio Team Inbox when it should not continue on its own. The handoff carries the full conversation and a summary of what the customer needs and what has already been tried, so your teammate continues without asking the customer to repeat anything.
Can a Slovio AI agent take actions, not just answer?
Yes. Slovio AI Agents use skills, which are tools the agent can call during a conversation. Skills include looking up an order, booking a meeting, creating a ticket, updating a contact, sending a catalogue, calling a webhook and starting an automation flow. You choose which skills each agent can use, so it acts only within the limits you set.
Can one AI agent work on chat and phone calls?
Slovio covers both. AI Agents answer chats on WhatsApp, Instagram, Messenger, Telegram, RCS and web chat, and Slovio AI Calling gives your business voice agents for inbound and outbound calls in Hindi, English and other Indian languages. Voice agents draw on your knowledge base and tools, and every call summary is saved to the contact in Slovio CRM beside their chats.
What can an AI agent not do?
A Slovio AI agent answers from the knowledge you give it and acts only through the skills you switch on, so anything outside that content or those tools is outside its remit. It does not reply on SMS or Email, which are send-only in Slovio. When a request needs judgement, an exception or a person, the agent hands the conversation to your team in the Team Inbox.
Can I use my own AI model keys with Slovio?
Yes. Slovio lets you bring your own AI model provider keys and choose the model for each agent. Slovio records AI token usage per agent, so you can see which agents consume the most and manage cost accordingly. You can move an agent to a different model without rebuilding its knowledge base or skills.