Clinics & diagnostics
Reception phones at clinics and labs ring through the morning OPD rush, and a patient who cannot get through may book somewhere else. Slovio answers booking calls with an AI voice agent, confirms and reminds on WhatsApp, and tells patients when their report is ready, while your staff look after the people at the counter.
Use cases
Where reception time goes today, and how Slovio takes the routine part of it.
At 9 AM every line is busy. Callers who choose "book an appointment" in the IVR reach an AI voice agent that checks the doctor’s calendar, offers the next open slots and confirms one. The patient gets a WhatsApp message with the time and clinic address before the call ends, and the booking shows in Slovio’s appointments.
The evening before, a workflow sends a WhatsApp reminder with the time, the doctor’s name and buttons to confirm or reschedule. A patient who taps reschedule is offered new slots by the AI agent, and reception can see that the original slot is free again.
When your lab software marks a report as ready, it calls a Slovio webhook. The workflow sends a WhatsApp template with the download link your system provides, and a transactional email copy if you want one. Patients do not need to phone to ask, and each message is saved on their contact.
Timings, consultation fees, which doctor sits on which day, whether a scan needs a booking: an AI agent answers these on WhatsApp from the documents you give it. Keep its knowledge base to practical information, and have questions about symptoms or results handed to your staff in the Team Inbox with the full chat.
How it fits together
Reception, doctors’ assistants and lab staff see the same history, whichever channel the patient used.
Build an IVR in Slovio, send booking calls to an AI voice agent and route other calls to staff queues by department.
The agent books from the doctor’s calendar during the call. Workflows send WhatsApp confirmations and reminders, and WhatsApp Flows collect patient details before the visit.
Every call recording, AI summary and chat is saved on the patient’s contact, so whoever speaks to them next has the context.
Part of the platform
Calls and chats land on the same patient contact, so the front desk never has to ask twice.
Yes. A Slovio AI voice agent can answer inbound calls, check the doctor’s availability on your calendar and book a slot while the patient is on the line. It then sends the appointment details on WhatsApp during the call. If the caller needs a person, Slovio call queues route them to your reception staff.
It should not, and Slovio is not built to replace a clinician. You decide what goes into the Slovio knowledge base, such as timings, fees, doctor schedules and test preparation notes, and the agent answers from those documents. Questions about symptoms, medicines or results should be handed to your staff in the Team Inbox with the full conversation.
Yes. If your lab or hospital software can send a webhook when a report is ready, a Slovio workflow can send a WhatsApp template to the patient with the link your system provides. You can send a transactional email from the same workflow. Each message is saved on the patient’s contact in Slovio.
Slovio voice agents speak Hindi, English and other Indian languages. You can set up the IVR to offer a language choice first and send each caller to an agent configured for that language. Every call is recorded with an AI summary on the patient’s contact in Slovio.
Calls handled by Slovio AI Calling are recorded, and each recording and AI summary is saved on the contact’s timeline next to their WhatsApp and web chat conversations. Staff roles control who can use each part of Slovio, and you can set the Team Inbox so agents see only the conversations assigned to them.
A clinic can start on Slovio from ₹999 a month, and the Growth plan at ₹1,999 a month adds AI Calling, AI Agents and workflows. Call minutes, WhatsApp messages and AI tokens are drawn from a prepaid wallet that you top up when you need to. Prices exclude GST.
Watch an AI voice agent take a booking call and send the WhatsApp confirmation.