Terms of Use

Slovio lets businesses run AI Agents, AI Calling, a shared Team Inbox, Campaigns, Automation and a CRM across WhatsApp, RCS, SMS, Instagram, Messenger, Telegram, web chat, email and voice. Features depend on your plan, as described on the pricing page.

We may improve, change or retire features. If a change removes something important from a paid plan, we will tell you in advance.

Slovio is for businesses and people acting for a business, aged 18 or over. You must give accurate details, keep sign-in credentials secret and are responsible for everything done under your account, including by your team members.

Tell us at once if you suspect unauthorised access.

You must follow the law and the rules of every channel you use, including the WhatsApp Business and Commerce Policies, Meta’s terms for Instagram and Messenger, and TRAI’s rules on commercial communication, including DLT registration of sender IDs and templates for SMS.

You must have your recipients’ consent (opt-in) before sending them marketing messages, honour opt-outs promptly, and send only messages recipients can reasonably expect.

You must not send spam or deceptive, illegal, harmful or hateful content; impersonate anyone; collect data you are not entitled to; attempt to break or overload the service; or use AI features to mislead people about who they are talking to where the law requires disclosure.

We may suspend a campaign, number or account that breaches these rules or puts the service or other customers at risk. Channel providers such as Meta or mobile operators may also restrict or block numbers under their own rules, which we do not control.

Plans are billed in advance for each billing period at the prices on the pricing page. Usage (messages, AI usage and call minutes) is paid from your prepaid wallet at the rates shown when you send; published rates may change, and a change applies to usage after it takes effect.

Prices exclude GST and other applicable taxes, which are added to your invoice.

You can upgrade, downgrade or cancel your plan from your dashboard. After cancellation your plan stays active until the end of the period already paid for; plan fees already paid are not refunded. Wallet balances do not earn interest and cannot be transferred; for questions about an unused balance, write to us.

If a payment fails or your wallet runs out, sending may pause until it is topped up.

You own the content you and your customers put into Slovio. You give us the rights needed to host, process and deliver it to provide the service. Our Data Processing Addendum applies to personal data we process for you and forms part of these terms.

You are responsible for your content, for having the right to use it, and for the lawful basis and notices needed for the personal data you upload or collect.

Slovio, its software, design and brand belong to Crunchy Media Pvt Ltd or its licensors. We give you a limited, non-transferable right to use the service during your subscription. You may not copy, resell, reverse-engineer or build a competing service from it.

If you send us suggestions, we may use them without obligation to you.

Slovio connects to services we do not control, including Meta’s platforms, mobile operators, DLT platforms, AI model providers, payment gateways and the integrations you choose. Their availability, rules and prices can change, and your use of them is also subject to their own terms.

We work to keep Slovio available and secure, and provide support by phone and email. Planned maintenance and events outside our control may interrupt the service from time to time.

The service is provided “as is”. We do not guarantee that it will be uninterrupted or error-free, that every message or call will be delivered, or that AI-generated replies will be accurate. You should review how AI is used in your workspace.

To the extent the law allows, neither party is liable for indirect or consequential losses, or for lost profits, revenue or data. Our total liability for any claim relating to the service is limited to the fees you paid us in the twelve months before the claim.

Nothing in these terms limits liability that cannot be limited by law.

You will compensate us for claims and costs arising from your content, your messages to recipients, or your breach of these terms or of channel rules.

You may stop using the service and close your account at any time. We may suspend or end your access if you seriously or repeatedly breach these terms, fail to pay, or if the law or a channel provider requires it.

When an account closes, you can export your data for a reasonable period, after which we delete it as described in the Data Processing Addendum.

We may update these terms. We will show the new date at the top and, for material changes, tell account holders in advance. Continuing to use the service after a change takes effect means you accept it.

These terms are governed by the laws of India. The courts having jurisdiction over the registered office of Crunchy Media Pvt Ltd have exclusive jurisdiction over any dispute.

Questions about these terms: hello@slovio.ai.