What is an AI calling agent?
An AI calling agent is a voice assistant that answers or places phone calls and holds a natural conversation instead of playing menu options. Slovio AI Calling runs inbound and outbound voice agents in Hindi, English and other Indian languages, adds IVR and call queues, transfers to your team when needed, and saves a transcript and summary on the contact’s timeline in the CRM.
How does an AI voice agent work for inbound and outbound calls?
For inbound calls, a Slovio voice agent answers at any hour, sits behind an IVR menu or picks up overflow when every person in a queue is busy. For outbound calls, you choose an audience and an agent and start a campaign for lead qualification, reminders, payment follow-ups or surveys. Every outcome, recording and summary is saved to the contact in Slovio CRM.
Which languages can Slovio AI Calling speak?
Slovio AI Calling speaks Hindi, English and other Indian languages, such as Tamil, Telugu, Bengali and Marathi. Speech recognition and the agent’s voice come from the speech provider you connect to the agent with your own key, such as Sarvam, Google or Azure, so the languages available depend on that provider. You choose the language when you set up each voice agent.
Can an AI voice agent transfer a call to a human?
Yes. You set transfer rules for each Slovio voice agent, such as a caller asking for a person or a request outside the agent’s remit. When a rule matches, Slovio transfers the call to the right queue or department with the context of the conversation so far, so your teammate does not start from zero.
What is the difference between IVR and an AI voice agent?
An IVR plays a fixed menu and asks callers to press keys, while an AI voice agent understands what the caller says and responds in conversation. Slovio uses both: you build the menu in its IVR builder and send any branch, or any overflow from a busy queue, to an AI voice agent that can answer questions, book a slot or transfer the call.
Can an AI voice agent send a WhatsApp message after the call?
Yes. A Slovio voice agent can send a WhatsApp message during the call, for example to confirm a booked appointment, so the caller has the details in writing before they hang up. Every message and call appears on the contact’s timeline in Slovio CRM, so your team sees what was agreed.
How is AI calling priced?
Slovio AI Calling is billed as usage on top of your plan fee. Call minutes are deducted from your prepaid Slovio wallet at the rate for the destination, and call reports show volume, outcomes and call rates by agent and campaign, so you can see what each campaign costs. Current plans and rates are listed on the Slovio pricing page.
How do I set up a voice agent in Slovio?
Create an agent in Slovio, choose its voice and language, and describe its persona. Add your knowledge base and the tools it may use, then set transfer rules for when a person should take over. Finally, connect the agent to a phone number, an IVR branch, a queue or an outbound campaign, and place a test call.