D2C & e-commerce
Indian D2C brands sell through a Shopify store, Instagram and marketplaces, and the questions that follow land on WhatsApp: where is my order, is COD available, will this size fit. Slovio connects to Shopify, Shiprocket and Razorpay so each order event sends the right WhatsApp message, and an AI agent answers product and delivery questions from your policies.
Use cases
Each scenario starts with an event from your store or courier and ends with a customer who knows what is happening.
A shopper places a cash on delivery order on your Shopify store. The Shopify trigger starts a workflow that sends a WhatsApp template with Confirm and Cancel buttons. The shopper’s tap arrives in the Team Inbox on their contact, so your team ships the confirmed orders and holds or cancels the rest instead of shipping them blind.
When Shiprocket reports that a parcel has shipped, is out for delivery or could not be delivered, a workflow sends the matching WhatsApp update with the tracking link. For a failed delivery, the message asks the customer to confirm the address or a better time, and their reply goes to your support queue.
Shopify tells Slovio when a checkout starts. A workflow waits for the time you choose, checks your store through an HTTP request step, and if the order was not completed, a shopper who opted in gets a WhatsApp message with the items left behind and a link back to checkout. If they reply with a doubt about size or delivery time, the AI agent answers from your size guide and shipping policy, and hands over to a person when needed.
Instagram comments turn into DMs, WhatsApp chats come from the button on your website, and both ask about exchanges, refunds and stock. The AI agent handles the routine ones on both channels from your policies. Returns, damaged items and upset customers go to your support team in the Team Inbox, with the customer’s earlier conversations on their timeline.
How it fits together
Order, shipping and payment events start workflows, and every reply lands with someone who can act on it.
Add Shopify, Shiprocket and Razorpay as workflow triggers, and use webhooks for anything else, such as a marketplace order feed or your warehouse system.
Workflows send WhatsApp templates for COD checks, dispatch, delivery and payment receipts, with wait and condition steps for follow-ups.
Share products from your WhatsApp catalogue, let the AI agent answer questions, and pass tricky cases to your team with the full chat.
Part of the platform
Order messages, support chats and campaigns all attach to the same customer, so your team sees one history.
Slovio connects to Shopify as a workflow trigger. When a cash on delivery order is placed, the workflow sends a WhatsApp template with Confirm and Cancel buttons, and the shopper’s reply arrives in the Team Inbox on their contact. The workflow can also send the order details to your own systems through an HTTP request step.
Yes. Shiprocket is a trigger in the Slovio workflow builder, so shipment events such as shipped, out for delivery or delivery failed can each send a matching WhatsApp template with the tracking link. Customer replies to those messages arrive in the Slovio Team Inbox for your support team or AI agent to answer.
Yes. Slovio AI Agents work on WhatsApp, Instagram, Messenger, Telegram, RCS and your website chat. You train the agent on your size guides, shipping and return policies and product details, and it answers from those documents. When it hands a chat to your team, the full transcript goes with it into the Slovio Team Inbox.
Yes. Cart reminders and offers count as marketing messages on WhatsApp, so send them only to shoppers who have opted in, for example through a checkbox at checkout. Slovio sends them as approved WhatsApp templates, and each message is logged on the shopper’s contact so you can see what they received.
Slovio supports the WhatsApp commerce catalogue and WhatsApp payments, so customers can browse products and place orders inside the chat. If they pay through your own checkout instead, a Razorpay trigger in Slovio can start a workflow when the payment is captured, which sends the order confirmation on WhatsApp and a receipt by email.
Plans on Slovio begin at ₹999 a month. Workflows, AI Agents and AI Calling are available from the Growth plan at ₹1,999 a month, and workflow runs are not capped. WhatsApp messages, AI tokens and call minutes are paid from a prepaid wallet, and you can bring your own OpenAI, Google Gemini or Anthropic key. Prices exclude GST.
Connect Shopify and Shiprocket, switch on COD confirmation and send your first order message.