Privacy Policy

Slovio is a product of Crunchy Media Pvt Ltd. For personal data about our own visitors, prospects and account users, we decide why and how it is processed, so we act as the Data Fiduciary under the DPDP Act.

When our customers use Slovio to message or call their own customers, the customer decides why that data is processed and we process it on their instructions as a Data Processor. Those end customers should contact the business that messaged them; our Data Processing Addendum governs that processing.

You can reach us, including our Grievance Officer, at hello@slovio.ai.

Information you give us: your name, work email, phone number, company, team size and message when you request a demo, apply for a job, subscribe or contact us; and account details, billing details and settings when you sign up.

Information from using Slovio: sign-in records, the features you use, wallet top-ups and deductions, support requests, and technical data such as IP address, browser and device type.

Content our customers process through Slovio: contacts, messages, call recordings, transcripts, AI summaries and files, on WhatsApp, RCS, SMS, Instagram, Messenger, Telegram, web chat, email and voice. We handle this as a Data Processor, as described above.

Cookies and analytics: our website uses cookies and similar technology, including analytics tools, to understand how the site is used and to keep it working. You can block or delete cookies in your browser; some parts of the site may then not work as intended.

To provide and secure Slovio: create and run accounts, deliver messages and calls through the channels you choose, process payments and wallet balances, prevent fraud and abuse, and keep audit logs.

To respond to you: answer demo requests, support questions and job applications, and send service notices about your account.

To improve the service: understand how features are used and fix problems. We do not use the content of our customers’ conversations to train general AI models.

To send marketing: only where you have agreed or where the law permits, and you can opt out at any time using the link in the message or by writing to us.

Slovio AI Agents and AI Calling send the text needed for a reply, and the knowledge a customer has added, to the AI model provider chosen for that workspace, such as OpenAI, Google or Anthropic, to generate a response. A customer can also connect its own AI provider key, in which case that provider processes the data under the customer’s own agreement with it.

AI replies can be wrong. Customers decide where AI is used, can hand any conversation to a person and remain responsible for the messages their business sends.

We process personal data with your consent or for a legitimate use allowed by the DPDP Act, such as providing a service you have asked for, complying with the law or responding to an emergency.

Where we rely on consent you may withdraw it at any time by writing to us. Withdrawing consent does not affect processing that took place before it.

We share personal data only as needed to run the service, with: messaging and telecom providers (Meta for WhatsApp, Instagram and Messenger; mobile operators and DLT platforms for SMS and RCS; voice carriers for calls); AI model providers for AI features; cloud hosting, email and analytics providers; payment gateways for billing; and professional advisers.

These providers may use the data only to serve us and must protect it. We may also disclose data where the law requires it, to protect our rights or users, or as part of a merger or sale of the business, in which case this policy continues to protect it.

We do not sell personal data.

We keep account and billing records for as long as the account is open and afterwards for as long as tax, accounting and legal obligations require.

Conversation content processed for a customer is kept according to that customer’s settings and our Data Processing Addendum, and is deleted after the customer closes its account.

Website enquiries are kept for as long as needed to respond and follow up, and then deleted or anonymised.

Under the DPDP Act you may ask for a summary of the personal data we hold about you and how we process it, ask us to correct, complete, update or erase it, withdraw consent, nominate another person to exercise your rights if you die or become unable to, and raise a grievance.

Write to hello@slovio.ai from the email address linked to your data. We may need to confirm your identity first. If you are not satisfied with our response you may complain to the Data Protection Board of India.

Slovio is ISO/IEC 27001 certified and holds a SOC 2 audit report. We use access controls, workspace separation, encryption in transit and audit trails to protect personal data.

No system is completely secure. If a personal data breach affects you, we will inform you and the authorities as the law requires.

Slovio is a business service and is not meant for children. We do not knowingly collect personal data of anyone under 18. If you believe we have, write to us and we will delete it.

Some of our providers process data outside India. We transfer data only to countries the Government of India has not restricted, and require providers to protect it as this policy describes.

We will update this policy when our practices change and show the new date at the top. For material changes to how we use your data we will tell account holders in advance.

Questions, requests and grievances: hello@slovio.ai.