Team Inbox

One shared team inbox. Every channel.

A shared team inbox lets several people answer customers from one place instead of one phone. Slovio Team Inbox brings WhatsApp, Instagram, Messenger, Telegram, RCS, web chat and calls together, assigns each conversation to a teammate and receives AI Agent handoffs with the whole thread.

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Team Inbox5 open

3 teammates online

Priya S.

WhatsApp · Order delay

Hi, my order #4821 still says processing. Could you check?

AI agent

AI agent looked up #4821: packed, courier pickup today.

Handed off to the team · full context attachedAssigned to Maya R.

AI draft · review before sending

Hi Priya, order #4821 is packed and leaves with the courier today. You will get tracking on WhatsApp within the hour.

Try it: open a conversation, accept the AI draft, assign it and resolve it.

Built for teams

Assign, route and resolve in one place.

Many agents can work one WhatsApp number together, routing, answering, tracking and closing each conversation without leaving it.

- WhatsApp
- Voice
- RCS
- SMS
- Instagram
- Messenger
- Telegram
- Web chat
- Email
- SLSneha L.Can you deliver after 6 pm?RCS
- DWDeepak W.AI call · summary readyVoice
- ANAisha N.Could you resend last month’s invoice?WhatsApp
Every channel, one queue
WhatsApp, Instagram, Messenger, Telegram, RCS, web chat and calls share one list.
Assignment
Route each conversation to the right teammate, with clear ownership for everyone to see.
Tickets
Turn a conversation into a ticket and track it to resolution.
CSAT surveys
Ask customers how it went as soon as a conversation closes.
Message log
Every message, status and handoff, searchable.
Archive
Clear the queue without losing history.

AI drafts, human decisions

AI-to-human handoff, with a draft ready.

When an AI agent hands off, the conversation arrives with its full context and a drafted reply. Accept it, edit it or write your own.

Handoffs from AI Agents arrive with the full thread
A drafted reply is ready to send in one click
Nothing is sent until a teammate approves it

Ravi M.WhatsApp

I was charged twice for my order.

Sorry about that. Let me get a teammate who can refund it.

Handed off to Maya · context attached

AI draft ready

Refund the duplicate charge of ₹1,499.

Confirm on this chat.

Accept draft

Done. The duplicate charge is refunded and will reflect in 3–5 working days.

Resolved · CSAT survey sent

Canned replies

Canned replies, one slash away.

Save the replies your team writes every day. Type “/”, pick one and personalise it before sending.

CSAT

See who handled what, and how it went.

When a conversation is resolved, Slovio sends a short survey on the same channel. Scores roll up by teammate and channel.

How did we do today?

This week · sample data

PoorFairOkayGoodGreat

Frequently asked questions

What is a shared team inbox?

A shared team inbox is one queue that a whole team answers customers from, instead of one person on one phone. In Slovio, conversations from WhatsApp, Instagram, Messenger, Telegram, RCS, web chat and calls arrive in the same Team Inbox, where they are assigned to a teammate, answered and resolved, and everyone can see who owns each conversation.

Can multiple agents use one WhatsApp number?

Yes. Slovio Team Inbox lets several teammates answer customers on the same WhatsApp Business API number. Each conversation is assigned to one owner, so everyone can see who is handling it, and every reply goes out from your business number. Slovio AI Agents can answer first and hand the conversation to a teammate when a person is needed.

How are conversations assigned to agents?

In Slovio Team Inbox, any conversation can be assigned to a teammate, so every customer has a clear owner and the whole team can see who is handling what. Conversations handed off by Slovio AI Agents arrive with their context, and a conversation can be reassigned when another teammate is better placed to resolve it.

Can an AI agent hand a chat to my team?

Yes. When a Slovio AI agent hands a conversation to a person, it arrives in the Team Inbox with the full thread and a drafted reply. A teammate can accept, edit or discard the draft, and nothing is sent until a person approves it, so replies stay quick while your team remains accountable for what customers receive.

Which channels can I reply to from the inbox?

From Slovio Team Inbox you reply on WhatsApp, Instagram, Facebook Messenger, Telegram, RCS and web chat, and AI calls appear in the same list with their summaries. SMS and Email are send-only in Slovio and go out from Campaigns and Automation rather than the inbox. Each contact’s history also appears on their timeline in Slovio CRM.

Can I use canned replies and CSAT surveys in Slovio?

Yes. Slovio Team Inbox includes canned replies, which your team saves once, inserts with a slash shortcut and personalises before sending. It also sends a short CSAT survey on the same channel when a conversation is resolved, so you can see how customers rated their experience with each teammate and channel.

Can I turn a conversation into a ticket in Slovio?

Yes. In Slovio, a teammate can create a ticket from any conversation and track it through to resolution. Each ticket has an owner and a status, and it also appears on the contact’s timeline in Slovio CRM, so anyone who speaks to that customer later can see the issue and how it was resolved.

Documentation

Learn how it works

All Team Inbox guides →

Use the InboxHow to use the Slovio Inbox to find, filter, reply to, assign, snooze and resolve customer conversations from every channel with your whole team.Assignment, SLAs and macrosSet up automatic conversation assignment with round robin, add live SLA clocks for first reply and resolution, and save one-click inbox macros in Slovio.Tickets and CSATHow to create a ticket from a Slovio conversation, track it by priority and status, and measure customer satisfaction with CSAT surveys and reports.

One inbox for the whole team.

Connect your channels and answer every customer from one place.

Start free Book a demo

Explore before you choose a plan · Usage billed from a prepaid wallet

One shared team inbox. Every channel.

Assign, route and resolve in one place.

Every channel, one queue

Assignment

Tickets

CSAT surveys

Message log

Archive

AI-to-human handoff, with a draft ready.

Canned replies, one slash away.

See who handled what, and how it went.

Frequently asked questions

What is a shared team inbox?

Can multiple agents use one WhatsApp number?

How are conversations assigned to agents?

Can an AI agent hand a chat to my team?

Which channels can I reply to from the inbox?

Can I use canned replies and CSAT surveys in Slovio?

Can I turn a conversation into a ticket in Slovio?

Learn how it works

One inbox for the whole team.

One shared team inbox. Every channel.

Assign, route and resolve in one place.

Every channel, one queue

Assignment

Tickets

CSAT surveys

Message log

Archive

AI-to-human handoff, with a draft ready.

Canned replies, one slash away.

See who handled what, and how it went.

Frequently asked questions

What is a shared team inbox?

Can multiple agents use one WhatsApp number?

How are conversations assigned to agents?

Can an AI agent hand a chat to my team?

Which channels can I reply to from the inbox?

Can I use canned replies and CSAT surveys in Slovio?

Can I turn a conversation into a ticket in Slovio?

One inbox for the whole team.