Automation

A no-code chatbot flow builder for every customer journey.

A chatbot flow builder lets you design automated conversations on a visual canvas without writing code. Slovio Automation connects triggers, conditions and actions across WhatsApp, SMS and Email, runs timed sequences, launches WhatsApp Flows, calls your systems by webhook and hands off to a person or an AI agent when needed.

Start free Book a demo

WhatsApp automation, drawn on one canvas

Start with a trigger.

A message, a new contact, a form submission, an order or a webhook.

Start with a trigger.
Branch on what matters.
Chain the actions.
Then it runs on its own.

Trigger

WhatsApp message

Any inbound message

Condition

Mentions an order?

Message contains “order”

Action

Find the order

Shopify lookup

Action

Hand off to team

Assign in Team Inbox

Action

Send order status

WhatsApp template

Action

Tag the contact

Add “needs-help”

Building blocks

Triggers, conditions and actions on one canvas.

Three kinds of step, enough to model most customer journeys, from order updates to reminders and follow-ups.

Triggers

Message received
Keyword matched
New contact
Tag added
WhatsApp Flow submitted
Order placed
Webhook received
Call completed

Conditions

Channel is…
Message contains…
Contact attribute
Has tag
In segment
Business hours

Actions

Send message or template
Hand off to AI agent
Assign to teammate
Add tag or attribute
Create ticket or task
Wait
Call a webhook
Add a Google Sheets row

Sequences

Sequences and drip messages over days.

Send drip messages across channels, with waits and checks between them. Contacts who reply leave the sequence automatically.

Day 0Welcome on WhatsAppRight after sign-up
Day 1Getting-started emailWait 1 day
Day 3Replied yet?If yes, exit
Day 3SMS nudgeOnly if no reply
Day 7Assign to salesWarm leads to a person

WhatsApp Flows

WhatsApp Flows for forms and bookings.

Collect bookings, sign-ups and orders inside WhatsApp. Answers are saved to the contact and can start an automation.

Multi-screen forms inside WhatsApp
Answers saved to CRM attributes
Submitting can trigger an automation

Integrations & webhooks

Webhooks, API steps and integrations.

Connect your store and spreadsheets, or reach any other system with webhooks and the REST API.

Google Sheets
Add or update rows from any flow.
Shopify
Orders and customers, available in your flows.
WooCommerce
Order events trigger messages.
Webhooks
Send and receive events in both directions.
REST API
API keys for your own systems.

Outgoing webhook200 OK

POST /your-endpoint{  "event": "flow.completed",  "flow": "order-status",  "contact": { "name": "Priya S.", "channel": "whatsapp" },  "path": ["trigger", "mentions-order", "find-order", "send-status"]}

Frequently asked questions

What is a chatbot flow builder?

A chatbot flow builder lets you design automated conversations as a diagram instead of code. In Slovio Automation, you connect a trigger to conditions and actions on a visual canvas, and every contact follows the path that matches them. Teams can read a flow at a glance, change it without a developer and see exactly what happens to each customer.

Can I automate WhatsApp messages without coding?

Yes. Slovio Automation is built in a visual editor, so operations, support and marketing teams can automate WhatsApp replies, order updates, reminders and follow-ups themselves. You pick a trigger such as an inbound message or a new order, add conditions and choose actions such as sending a template, tagging the contact or assigning a teammate.

What are WhatsApp Flows?

WhatsApp Flows are forms that open inside a WhatsApp chat. Slovio lets you build them to collect bookings, sign-ups or orders without sending customers to a website. Answers are saved to the contact’s attributes in Slovio CRM, and submitting a form can start an automation, such as confirming a booking or assigning a lead.

What triggers can start an automation?

Slovio automations can start from events such as an inbound message, a matched keyword, a new contact, a tag being added, a WhatsApp Flow submission, an order event, a completed call or an incoming webhook. Later conditions and actions in the flow can then use the message, contact or order that started it.

Can automations call my own systems?

Yes. A Slovio flow can call a webhook to send data to your own systems and can start from an incoming webhook event. Slovio Automation also integrates with Google Sheets, Shopify and WooCommerce, so flows can add spreadsheet rows and react to store orders, and developers can use the Slovio REST API with API keys to connect internal tools.

What is the difference between automation and an AI agent?

Automation follows the path you draw: the same trigger leads through the same conditions to the same actions, which suits order updates, reminders and routing. A Slovio AI agent holds an open conversation, answering in its own words from your knowledge base. The two work together: a flow can hand a contact to an AI agent, and an agent can start a flow.

Does Slovio support drip sequences?

Yes. Slovio Automation includes sequences that send a series of messages over days across WhatsApp, SMS and Email, with waits and conditions between steps. A contact who replies can leave the sequence automatically, and warm leads can be assigned to a teammate at any step, so follow-ups stop when a person needs to take over.

Documentation

Learn how it works

All Automation guides →

Build a chatbotBuild a chatbot in Slovio: create it, choose when it runs and on which channels, test it in a simulated chat, and deploy it live on WhatsApp or Instagram.WhatsApp lead capture chatbot exampleBuild a WhatsApp lead capture chatbot in Slovio step by step. It asks name, budget and locality, saves them to the contact, then routes hot leads to sales.Chatbot blocksEvery block in the Slovio chatbot builder, grouped as in the palette: messages, questions, logic, data, AI, handover and flow, with the limits that apply.

Draw it once. Let it run.

Build your first flow on the visual canvas and let it run for every contact.

Start free Book a demo

Explore before you choose a plan · Usage billed from a prepaid wallet