Connect with a bot token
Create a bot with BotFather, paste its token into Slovio and name the channel. Slovio checks the token with Telegram first.
Telegram bots
A Telegram bot for business answers customer questions in private Telegram chats and can pass conversations to your support team. With Slovio you create a bot in BotFather, connect its token, and let AI Agents reply while Team Inbox receives any handoff, alongside your WhatsApp, Instagram and web chat conversations.
Telegram at a glance
Telegram bots follow Telegram’s rules. Here is what that means for your bot on Slovio.
Telegram capabilities in Slovio
Connect the bot you already run on Telegram and answer every private chat with AI Agents and your team.
Create a bot with BotFather, paste its token into Slovio and name the channel. Slovio checks the token with Telegram first.
Slovio registers its webhook with a secret and accepts only updates that carry it, so messages cannot be forged.
An AI agent answers from your knowledge base, or a chatbot flow runs when a message matches your keyword rules.
Telegram chats arrive in the Team Inbox beside every other channel, ready to assign to the right teammate.
Teammates reply with text, or send a photo, video or document with a caption from the inbox.
Each person who messages your bot becomes a contact in Slovio CRM, named from their Telegram profile.
How it works
Create the bot, connect it to Slovio, then let AI Agents and your team take the conversations.
Create a bot with BotFather, then paste its token into Slovio. The token is checked and stored encrypted.
Enable an AI agent or a chatbot flow on the channel, so every private chat gets an answer.
Teammates take over in the Team Inbox, and each chat stays on the contact’s CRM record.
Use cases
Customers who prefer Telegram get the same answers, and the same team, as every other channel.
The AI agent answers from your knowledge base, and passes anything else to a teammate with the chat attached.
A keyword rule starts a flow that asks what the customer needs, then routes the chat to sales.
Send a brochure, a photo or a short video with a caption, straight from the Team Inbox.
Because the customer starts the chat, Slovio replies in the same thread, with every message kept on their contact record.
Part of the platform
What happens on Telegram joins the same contact record as every other Slovio channel, so your team sees one history per customer.
Open Telegram’s BotFather, create a new bot and copy the token it gives you. In Slovio, open the channels screen, choose Telegram, name the channel and paste the token. Slovio checks the token with Telegram before saving it, stores it encrypted and registers the webhook, so messages to your bot start arriving straight away.
No. Telegram does not let a bot start a conversation with a user; the customer has to message the bot first. Slovio follows that rule, so replies are sent in conversations the customer has opened. Share a link to your bot on your website, receipts or social profiles to invite customers to start a chat.
Yes. Slovio can answer the private chats your Telegram bot receives with an AI agent that draws on your knowledge base, or with a chatbot flow started by a keyword rule. Conversations that need a person move to the Slovio Team Inbox with the chat attached.
No. With Slovio, the only thing you take from Telegram is the bot token BotFather gives you. You paste it into Slovio, which checks it and registers the webhook for you, then switch on an AI agent or a chatbot flow from the dashboard. Replies, handoffs and contact records are handled by Slovio without any code on your side.
Yes. Telegram chats arrive in the Slovio Team Inbox beside WhatsApp, Instagram, Messenger and web chat, so one team handles every channel. A teammate can take over from the AI agent with the earlier messages visible, reply with text, photos, video or documents, and find the whole exchange on the contact’s record in Slovio CRM.
Slovio handles private, one-to-one chats between a customer and your bot. Messages posted in Telegram groups are not brought into Slovio, so your bot will not answer group conversations. This keeps every Slovio conversation tied to a single contact, with a clear owner in the Team Inbox and a complete record in CRM.
Paste your BotFather token, switch on an AI agent and answer every private chat.