Account security and 2FA

Two-factor authentication (2FA) asks for a code sent to your phone each time you sign in. Turn it on in the account menu → Profile & account → Security → Enable Two-Factor Authentication.

#Turn on two-factor authentication

1. Open the account menu (your avatar, bottom left) → Profile & account → Security.

2. Under Two-Factor Authentication, select Enable Two-Factor Authentication.

   

3. In Add Phone Number, enter your phone number and your Current password.

4. Select Active 2FA. Two-factor authentication is on straight away.

Add more numbers under Registered Support Numbers, so you are not locked out if you lose your phone.

#Turn off two-factor authentication

Switch it off, then confirm with your current password in Turn off two-factor authentication.

#Sign in with 2FA

1. Enter your email and password as usual.
2. On Verify it's you, choose where to receive the code and select Send code.
3. On Two-factor verification, enter the code and select Verify & continue.

#Require 2FA for a team member

The account owner decides for each person:

1. Go to More → Workspace → Agents.
2. Open the person's menu → Edit.
3. Set Two-factor authentication to Required, then save.

New team members start with 2FA Disabled, so set it when you add them.

#Change your password

Account menu → Profile & account → Security. A password needs at least 8 characters, with a letter and a number or symbol.

#Good practice

• Give everyone their own login. Never share the owner account.
• Use roles to give people only what they need. See Team members and roles.
• Suspend people who leave instead of deleting them, so their conversation history stays.

#Worked example

Farhan owns Khan Pharma Distributors, Hyderabad. He turns on 2FA with his number +919849012345 and adds his second mobile +919849067890 under Registered Support Numbers. He then edits each of his four agents and sets Two-factor authentication to Required.

Result: at every sign-in, each person chooses a registered number, receives a code and enters it on Two-factor verification. If Farhan loses his phone, he can pick his second number.

#Common questions

#What happens if I lose the phone that gets my codes?

Choose another number from Registered Support Numbers on Verify it's you. Add a backup number now so you have one.

#Can I force my whole team to use 2FA?

Yes, per person. Edit each team member and set Two-factor authentication to Required.

#What are the password rules?

At least 8 characters, with at least one letter and at least one number or symbol.

#Do I need my password to turn 2FA off?

Yes. Slovio asks for your current password before turning it off.